At its height, business-process reengineering was one of the biggest business ideas ever. Business historians of the future will characterize the 1990s as the decade of reengineering. Described in ...

In the early 1980s, technology silos, those free-standing islands of innovation in divisions such as marketing, finance and human resources, were the pride of individual functional units. But as the ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...