VIENNA, Va.—The Monitoring Association recently announced a new Level 1 training course for operators. The previous Level 1 course was “Like drinking from a fire hose … it was just too much ...

MCLEAN, Va.—The Monitoring Association (TMA) has announced the launch of its AVS-01 Alarm Validation Scoring Standard online training, an interactive three-module course. Developed primarily for ...

VIENNA, VA (November 10, 2017) – Monitoring center operators are the critical link between alarm notifications and first responder dispatch. Their performance level is crucial to positive outcomes.

Six new modules deliver advanced operator skills in areas of leadership, conflict resolution, advanced call handling, industry standards, telecommunications and enhanced technology, and cybersecurity ...

Security trainer Denver F. Wright gives tips on CCTV systems. Photo: Canva A GROWING number of businesses and homeowners are investing in CCTV systems, yet many are failing to use these tools to their ...