In a service-based business model, to get the results you want for your business, you must deliver the results, outcomes, and experiences customers want for their lives. The better the delivered ...

Mobile messaging company Air2Web Inc. has launched AirCare, a new customer care program that uses text messaging as a tool for customer service and support. Mobile messaging is a highly personal way ...

Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

REDWOOD CITY, Calif., April 30, 2018 /PRNewswire/ -- Adaptive Spectrum and Signal Alignment, Incorporated (ASSIA), the market-leading supplier of broadband and Wi-Fi management software has taken ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

It’s a retail world these days — one that is completely centered around the customer’s needs. While this CX phenomenon is somewhat new for the utility industry, we have accepted it. Utilities that ...