The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience. With 72% of customer interactions now ...
Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...
Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’ve all experienced bad customer service. I tried to resolve a ...
New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...
Bidgely Named Leader in Customer Experience and Customer Engagement Analytics by Guidehouse Insights
Company recognized for equipping utilities with personalized customer consumption insights that empower smarter, more holistic energy control LOS ALTOS, Calif.--(BUSINESS WIRE)--Bidgely has been ...
Clootrack integrates ground-breaking OpenAI technologies to revolutionize CX insights and improve efficiency for precise, granular insights. This new feature is a game-changer for CX analytics. The ...
In recent years, marketers had a singular overall objective in their strategy planning: to gain enough data to better understand and serve their customers. In the 2025 digital landscape, marketing ...
SOFIA, Bulgaria--(BUSINESS WIRE)--Accenture (NYSE: ACN) has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, ...
SAS is touting its new Customer Experience Analytics application, launched at the TFM show in February, as potentially facilitating a revolution in understanding of the customer experience in ...
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