Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Guardian earns three medals; Nationwide and Prudential secure two apiece across six digital experience categories NEW YORK, Jan. 15, 2026 /PRNewswire/ -- Corporate Insight (CI), the leading provider ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Companies modernizing their technology platforms should center ...

Talkdesk promises to put an end to bad customer experience by eliminating the most painful part of engaging with a brand—the interactive voice response system Talkdesk introduces Talkdesk Navigator ...

DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management Platform ...

Opinions expressed by Entrepreneur contributors are their own. While AI is transforming business operations, it’s essential to recognize its limitations, particularly in customer-facing roles.

While companies pour resources into creating customer experiences, they often struggle to fully leverage the influence that customers can have on prospective buyers. In today’s competitive market, one ...

Having consulted with a wide range of companies and CEOs on business growth strategies, I’ve had the privilege of witnessing the transformative power of competitive intelligence firsthand. This ...

Keeping up with competitors whatever your Market, can feel like an endless game of catch-up, with new strategies and market shifts happening at lightning speed. But what if there was a way to automate ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

While the Internet of Things (IoT) certainly isn’t new anymore, it has the potential to be one of the main drivers to positively impact the customer experience. According to Gartner, we can expect 8.4 ...