Cisco has announced the general availability of its Lifecycle Services (LCS) to expand the offerings that help businesses, healthcare and governments get to their desired outcomes faster.

MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, ...

Contact center solutions are being reimagined to address the multi-experience that converges the customer experience, employee experience, and user experience to transform business outcomes. Genesys ...

SOMERSET, N.J.--(BUSINESS WIRE)--LabVantage Solutions, Inc., the leading provider of laboratory informatics solutions and services, today announced the launch of its Customer Success Services ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...