Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. For sure, the concept of a ...

Director of Sales and Strategic Partnerships at ReadyCloud, the Shipping, Returns, Growth Marketing and CRM Suite built for e-commerce. Your returns process is one of the most important aspects of ...

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 ...

It’s still too early to tell how smoothly supply chain operations and throughput will run this peak holiday season, but now is the time to review your returns process. Adding new efficiencies to ...

The problem of omnichannel retail returns is one that must be addressed. Returns currently account for about 16.5% of overall retail sales, and the amount of merchandise returned as a percentage of ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. This article is more than 4 years old. Happy Returns’ ...

These are some of the effective solutions brands are using to facilitate successful returns management. The advanced analytical tools used to compile big data provide companies with access to a level ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning-when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

The popularity of online shopping has accelerated rapidly over the last 18 months, with U.S. e-commerce brands experiencing 44% growth in 2020. Shoppers have become increasingly inclined to buy items ...

University of Alabama at Birmingham Collat School of Business marketing expert and assistant professor Yufei Zhang, Ph.D., explains how this can be a big problem for retailers and offers her ...