Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...

Behind every dealership service visit sits a quiet tension between what technicians see, what they are allowed to say, and ...

Great news for the auto dealer service industry.  Owner satisfaction with the service experience is up overall in the J.D.

Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...

Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...

The good news: car dealers are getting better. The bad news: it depends entirely on which badge is on your hood.

Choosing a new vehicle isn't just about performance and fuel efficiency — you also need to take the service reputation of the ...

The latest J.D. Power 2026 U.S. Customer Service Index (CSI) Study ranks Porsche at the top of the industry for dealership ...

United States, 16th Mar 2026 - As car buyers increasingly begin their purchasing journey online, automotive dealerships ...

Sales are projected to fall in the second of the half of the year, and dealers need to seek ways to optimize operations, reduce costs, and improve customer satisfaction. While much attention is often ...

My Dealer’s Choice offers vehicle service protection plans to buyers in all 50 states. Coverage is available for both new and used cars, including electric vehicles. It also provides coverage for RVs ...