Adding to the mobile maintenance fleet was necessary for Ford Pro to build better customer service experiences. Not only were Ford Pro’s customers asking for a mobile maintenance solution, but it also ...

Findlay Toyota prides itself on not being your average dealership. The company has done its part to keep Toyotas rolling over the road through superb vehicle maintenance and service. Its ...

Revenue from service and maintenance can make an important contribution to overall revenue. Service and maintenance can also contribute to future revenue by enabling you to maintain contact with ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Saying hello and acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores, specifically those for full-service maintenance and ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...