You probably think of instant messenger (IM) as an informal communications channel mainly used by teenagers – and you would be correct to do so. But despite limitations, a growing number of B2B ...

AOL Time Warner is quite the distracted behemoth today, with everyone from Ted Turner to the Securities and Exchange Commission hunting for executive scalps. So it is unsurprising that virtually ...

"I think Mark is doing the right thing by going into rehab," Tim Gordon, vice president of an online concierge service, typed quickly to a friend. Sitting at his office computer, Gordon was ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

There are untold numbers of instant messaging networks (not even taking SMS into consideration)—with companies like Google having, all by themselves, created a half dozen competing applications and ...