This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

The knowledge management infrastructure used by businesses needs to be omnichannel, but far too often, it still isn’t. …and stopped relying on the Library Model. Knowledge content is the foundation of ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Sunnyvale, CA, April 18, 2023 — eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the findings from a KMWorld survey. The research revealed that ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...