The ability of an organization to mobilize knowledge when and where it is needed is fundamental for organizational performance. When done effectively, this ability can help organizations reduce ...

Thu Jul 8, 2021 03:20 AM Last update on: Thu Jul 8, 2021 03:42 AM The book, Knowledge Management, Governance and Sustainable Development: Lessons and Insights from Developing Countries (Routledge, ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...