One of the great challenges in knowledge management has always been getting the right knowledge to front line workers in real time. Old-style knowledge repositories are simply too difficult to search ...

Broadly speaking, decision support systems are a set of manual or computer-based tools that assist in some decision-making activity. In today’s business environment, however, decision support systems ...

As the adoption of agentic AI accelerates across industries, enterprise leaders face a crucial challenge: preparing today’s knowledge and systems for tomorrow’s AI-powered customer service.

TWST: Can we start with a background and overview of Knowledge Support Systems? Mr. Mushin: I only started 6 weeks or so ago with KSS as CEO so let me give you a quick background of ...