QR codes were meant to make life smoother. No waiting for a printed menu at a restaurant, no flipping pages, no calling out to staff for the bill. Just scan, tap, and you’re done. But that tiny square ...

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...

I get it, printing prices are high, and as a business owner, you need to trim those costs wherever you can. Printing restaurant menus can vary widely in cost depending on style, finish, and order size ...

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Up until COVID-19, the QR code, that square offspring of the Universal Product Code, was a mostly marginal technology as far as the consumer marketplace was concerned. During the pandemic, however, ...

The pandemic inspired a lot of institutions to adopt cost-saving processes that make life worse for their customers while reducing their payroll. Hotels cut back on housekeeping as a supposed “safety ...

Two employees at the D.C. restaurant Busboys and Poets train on a QR code menu system near the start of the pandemic in May 2020. (Amanda Voisard for The Washington Post) I’m not exactly what you ...

The QR code menu is being kicked to the curb in many restaurants throughout the U.S., leaving it in the past where it belongs. Reading time 2 minutes The QR code menu which restaurateurs began using ...

Jaya Saxena is a former correspondent at Eater, and the series editor of Best American Food and Travel Writing. She explores wide ranging topics like labor, identity, and food culture. I keep ...

The coronavirus pandemic inspired widespread technology changes across the restaurant industry, many of which improved efficiency, the customer experience, or both, but it remains to be seen which of ...