Those who follow trend lines in enterprise technology have seen these two things bandied about at increasing rates for the last few years. Technologist and executives who have worked companies that ...

No matter the size or scope of an organization, there is little question that everyone wants to find ways to improve their performance. Baseball teams use sabermetrics; companies often use the stock ...

Seeking efficiencies and streamlining operations, businesses have been turning to AI-based automation. As they pursue this, they need a way to look beyond their assumed processes to improve their ...

There have long been a few fundamental challenges associated with business process management, at least for as long as the two of us have been involved with the field (forty years or so, for better or ...

Everyone knows what data mining is, but the term “process mining” may be new to some. According to Gartner, process mining is a methodology used to discover, monitor and improve processes that already ...

One challenge for the business process movement has always been the tradeoff between deep analysis and improvement-oriented actions. Process analysis—understanding and measuring a process and the ...

Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...

Process mining is now part of Microsoft’s process automation suite, giving you the KPIs and visualizations you need to identify bottlenecks in both manual workflows and software processes. Automating ...