Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

Learn how root cause analysis and integrated data prevent hydropower bearing failures, reduce costly downtime, and improve ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

Read more about local philanthropic efforts in the Year-end Giving Guide. “I went over to the Kent Commons park there,” Jason Lacy recalls, “and I saw some of the other homeless guys. I’m like, ‘Hey, ...

Incident response teams across application reliability, infrastructure resilience, information security, and system and technology support are continuously trying to solve mysteries with missing ...

The problem with cybersecurity is that cyber risks are far too plentiful. Trojans, spyware, backdoors, adware, ransomware, viruses and malware, physical theft, social engineering, remote employees, ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...