On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Applaud is a leading provider of managed IT, service desk and professional services. The company's enterprise-class support services embrace the proven benefits of ITIL which not only provides a ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

• Survey reveals over half of small and midsized Australian and New Zealand organisations do not consider ITIL a factor during purchase of a service desk solution and while adopted as a guideline, is ...

Information Technology Infrastructure Library (ITIL), a collection of best practices for IT service management, was developed by the government of the United Kingdom, but it’s getting more and more ...

InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

Service Desk 7.5 introduces its browser interface, LANDesk Web Desk, on a mobile platform. LANDesk Mobile Web Desk provides IT support staff and management with the capability to access service desk ...

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...