As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

The COVID-19 crisis was unprecedented, but the lesson it taught us is not: you can’t afford to disconnect from your customers ...

The most recent issue of The Checkout, an ongoing shopper behavior study conducted by The Integer Group and M/A/R/C Research, looks at how shopping behaviors have shifted since 2009. The study shows ...

More retailers are gathering insights about shoppers and their behavior in supermarkets, and using the knowledge to customize assortments, improve the shopping experience and increase sales. Marsh ...

Pricing is beyond numbers. It's a powerful tool that shapes customer perception, predicts behavior and communicates your brand's identity. Every day, a new e-commerce store pops up and makes it even ...

Despite inflation driving up prices and shrinking unit sales in snacks and candy, consumers continue to indulge – impulse purchasing, seeking comfort and discovering new favorites online and in-store, ...

Market research firm Verve is piloting the use of beacon technology to gather automated data regarding shopper behavior and interests for its retailer customers. To date, a handful of its ...

Tariffs might be pushing Walmart Inc.’s prices higher, but the big-box chain hasn’t seen any “major shifts” in shoppers’ behavior, and it is likely to pick up more of those consumers, since it isn’t ...

LONDON--(BUSINESS WIRE)--Kantar’s Worldpanel, the global experts in decoding shopper and consumer behaviour, announces that it will expand its UK grocery panel by 83% to cover 55,000 households, ...

CMO Yaniv Zukerman Argues Retailers Must Close the Gap Between Transactional Data and Real Customer Journeys LOS ANGELES, CA - January 8, 2026 (NEWMEDIAWIRE) - A2Z Cust2Mate Solutions Corp. (NASDAQ: ...