A systematic surveying process will help you better understand customer perceptions of your contact center’s performance. The five basic steps in performing customer surveys are: project planning; ...

Opinions expressed by Entrepreneur contributors are their own. Let’s not sugar-coat it: It’s looking pretty darn ugly out there. I’m no economist, so I’m not about to predict the markets or the ...

Giving employees an outlet to voice their concerns, and importantly, for managers to act upon those concerns can result in employees who feel happy and valued. Over the last decade, the workforce has ...

In today's highly competitive marketplace, business owners are continuously forced to act quickly in order to increase profits, create effective customer acquisition programs, and reduce customer ...

Founder at TrendCandy: TrendCandy creates original survey research on trending topics that clients share as marketing, content and PR. There’s a widening trust gap in the world of B2B marketing.

The pre-module is a quick reference guide, focusing on the practical steps for conducting a SENS survey. It is not meant to replace already existing survey manuals. To avoid duplication, the user is ...

To get the best performance out of your wireless network, you must both ensure that your access points (AP) are in the most optimal locations and that other radio emitters, which can cause ...