Unless you’ve been living under a rock, you’ve no doubt heard that admonition. And you may even recognize that two word mantra as Habit 1 of Stephen Covey’s classic book 7 Habits of Highly Effective ...

Life can feel like a stormy sea in the ocean of everyday life. Whenever a deadline approaches, it crashes in like a rogue wave. Like sudden squalls, notifications howl. In the chaos, we respond rather ...

Mindful means being in the moment, while proactive means thinking and working ahead. Both are important for your career, but they seem to contradict each other. Can you be mindful and proactive at the ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

Being proactive means creating a set of goals that you have created for yourself and taking the steps necessary to make them happen, according to online career resource Leadership U. When you are ...

Far too often, customer experiences lag behind modern customer expectations. To keep up with consumers’ rising expectations, today’s retailers strive to provide a connected experience across an ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.

Recently we went outside early in the morning to feed the birds. It was a beautiful, sunny morning and the air felt fresh. It was totally peaceful and quiet except for the little birds chirping ...

The world has changed. This is not a drill. Older workers are especially vulnerable to being left behind. No matter what our career is, we are all facing a new normal in our work life. There are more ...