In February, Chris Mastro, 46, an advisor with Impact Fiduciary in Pasadena, Calif., faced a perplexing situation managing investments for a married couple. At their first meeting, the retired pair ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

Dealing with difficult clients is an inevitable part of doing business. While it may be tempting to simply ignore them or acquiesce to their demands, this type of approach can lead to more problems ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

Difficult conversations about performance should not be the norm for any business, but sometimes they are unavoidable. Here’s how to navigate them successfully. Tackling difficult conversations with ...

Have you ever come across a consumer that you just can't connect with because they're upset? Customer service is essential to have a successful business that can grow, but there are times when empathy ...

One of the most important skills needed at work is emotional intelligence. To give it a broad definition, emotional intelligence (EI) is a compilation of competencies that demonstrate a person’s ...

Real estate transactions are rarely stress-free. A home purchase or sale might be the most significant financial commitment a person makes in their lifetime, and many sales are layered with ...